‘Online Monitoring’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline may not seem like an obvious target for online content feeds.
However, its rise as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, in which large companies are allocating substantial funds to content creators and devoting less capital to marketing items in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Currently, a wave of amateur-created clips have documented the product’s widespread use in “practical tricks”.
It has been touted as a fix for dirty sneakers or extending perfume longevity, and also a remedy for noisy doorways. Users have even applied it to prevent the annoyance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, marketers at Unilever amplified the hacks by asking their own scientists to test them and letting the content creators in on the results.
Suggestions that it lessened the sensation of spicy food on lips were validated. So too were ideas it could lengthen scent duration and revive leather bags. Proposals that it might brighten smiles or make eyelashes longer were disproven.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have been the cornerstone of its marketing push. However, this online trend has helped convince executives to turbocharge spending on content creators.
This observation of social channels to inform business strategy has been labeled “social listening”. Fernando Fernández, newly named, has suggested it is aiming to spend a full fifty percent of its huge ad budget on platform-based material.
Shifting to Modern Engagement
A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of connecting with customers. She said participating on platforms “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a one-to-many model, where we would just broadcast out … Today, it's numerous dialogues, many communities. The shift of the algorithms means that these groups seem specialized, but they’re not.
“If you can make sure your brand is shared by other people, mentioned by individuals, that is how you can build trust and relevance. Influencers are vital for this. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The strategy reflects dramatic transformations happening in audience habits, with the youth demographic allocating more attention to apps like TikTok and Instagram than traditional TV, print, or radio.
This change is evidenced by falling revenues for broadcast and newspaper ads. Across Britain, commercial funding for primary networks have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a media convergence as brands effectively act as media producers, partnering with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us people trust recommendations from the creators they engage with compared to commercial messages. This is a persistent pattern.”
He added firms may also cut expenditures by investing in creators over big traditional media campaigns, which also allows them to tweak their content more easily to gauge performance.
The approach is growing. Promotional expenditure on influencer marketing is increasing four times faster than total media spending. Stateside, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Even with this transformation, experts said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to frame public debate.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”